Privacy Policy

This Privacy Policy describes how Raasaa ("we", "our", or "us") collects, uses and shares your personal information when you visit our website or make a purchase from us. By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or make a purchase through our website, we collect certain information to fulfil your order and provide you with a seamless experience. This includes:

Name, email address, billing address, shipping address, phone number and payment information when you complete a purchase
Device information, browser type, IP address, pages visited and referring URLs when you browse our site
Communications you send us, including customer service enquiries and feedback
Optional account information if you choose to create a profile on our website

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders and send you order confirmations and shipping updates
Communicate with you about your purchases, enquiries or account
Send you marketing communications where you have opted in to receive them
Improve and personalise our website and product offerings
Comply with applicable legal obligations under Indian law, including the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023

3. Sharing Your Information

We do not sell, rent or trade your personal information to third parties. We may share your information with:

Shipping and logistics partners to deliver your orders
Payment processors to securely handle transactions
Technology service providers who support the operation of our website
Legal authorities where required by law or to protect our rights

4. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. For transactional data, we typically retain records for seven years in accordance with Indian tax and accounting regulations.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic and personalise content. You may adjust your cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

6. Your Rights

Under applicable Indian data protection law, you have the right to access, correct or request deletion of your personal data. You may also withdraw consent for marketing communications at any time. To exercise any of these rights, please contact us at contact.raasaa@gmail.com.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. All payment transactions are processed through encrypted, secure channels.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their respective policies.

9. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website following any changes constitutes your acceptance of the revised policy.

11. Contact Us

For any privacy-related questions or requests, please contact us at: Raasaa | contact.raasaa@gmail.com | www.raasaa.in