Shipping Policy
At Raasaa, we want your order to arrive safely and on time. Please review our shipping guidelines below. By placing an order with us, you agree to the terms outlined in this policy.
1. Order Processing
All orders are processed within 2 to 3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order has been dispatched, including a tracking number where applicable.
Please ensure your delivery address is accurate at the time of placing your order. Raasaa is not responsible for delays or non-delivery arising from incorrect or incomplete address details provided by the customer.
2. Domestic Shipping (India)
We ship across India via trusted courier partners. Estimated delivery timelines are as follows:
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Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata and Pune): 3 to 5 business days
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Tier 2 and Tier 3 cities: 5 to 7 business days
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Remote or difficult-to-access locations: 7 to 10 business days
These timelines are indicative and may vary during peak periods, festive seasons or due to circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, are calculated at checkout based on your delivery location and order value. We periodically offer free shipping promotions, which will be reflected at checkout when applicable.
4. International Shipping
At this time, Raasaa ships within India only. We hope to expand to international destinations in the future. Please subscribe to our newsletter or follow us for updates.
5. Fragile Items and Packaging
Our candles, incense and other fragrance products are carefully packaged to ensure they reach you in perfect condition. If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the damaged item and packaging so we can assist you promptly.
6. Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email. You can use this to track your shipment through the courier's website. If you face any difficulty tracking your order, please reach out to us at contact.raasaa@gmail.com.
7. Delays and Force Majeure
Raasaa is not liable for shipping delays caused by circumstances beyond our control, including natural disasters, civil disturbances, strikes, courier disruptions or government-mandated restrictions. In such cases, we will do our best to keep you informed and resolve any issues as quickly as possible.
8. Undelivered or Returned Shipments
If a shipment is returned to us due to an incorrect address, failed delivery attempts or customer unavailability, we will contact you to arrange re-delivery. Re-shipping charges may apply in such cases.
9. Contact
For any shipping-related queries, please contact us at contact.raasaa@gmail.com. We aim to respond within 1 to 2 business days.