Refund Policy

At Raasaa, we take great care in crafting and packaging every product. Your satisfaction matters to us. Please read our refund and returns policy carefully before making a purchase.
 

1. Our Commitment

We want you to love what you receive. If something is not right with your order, we are here to make it right. This policy outlines the circumstances under which we accept returns and process refunds.

2. Eligibility for Returns

We accept return or replacement requests under the following conditions:

• The product arrives damaged, broken or defective

• You received the wrong item

• The product is significantly different from its description on our website

To be eligible, you must contact us within 48 hours of receiving your order at contact.raasaa@gmail.com with your order number, a brief description of the issue and clear photographs of the item and its packaging.

Requests received after 48 hours of delivery may not be eligible for a return or refund at our discretion.
 

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Opened or used candles or incense products

• Items purchased during a sale or promotional offer (unless damaged or defective)

• Gift sets that have been partially opened or used
   

4. Refund Process

Once your return request is reviewed and approved, we will process your refund or replacement within 7 to 10 business days. Refunds will be credited to the original payment method used at checkout.

Please note that processing times may vary depending on your bank or payment provider.
 

5. Exchanges

We currently do not offer direct exchanges. If you would like a different product, you are welcome to return the eligible item for a refund and place a new order.

6. Cancellations

Orders can be cancelled within 12 hours of placement, provided they have not yet been dispatched. Please contact us immediately at hello@raasaa.in if you wish to cancel your order. Once dispatched, cancellations cannot be accepted, but you may still be eligible to return the item under this policy.
 

7. Return Shipping

If a return is approved, we will provide instructions on how to return the item. In cases where the error is on our part (damaged, defective or wrong item), Raasaa will bear the cost of return shipping. For all other eligible returns, return shipping costs are the customer's responsibility.

8. Consumer Rights

Nothing in this policy limits or excludes your rights as a consumer under the Consumer Protection Act 2019 or any other applicable Indian consumer protection legislation.

9. Contact Us

If you have any questions about our refund policy or would like to initiate a return, please reach out to us at: contact.raasaa@gmail.com | www.raasaa.in

We aim to respond to all queries within 1 to 2 business days.