Terms & Conditions
Please read these Terms and Conditions carefully before using the Raasaa website or placing an order. By accessing our website or making a purchase, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website.
1. General
These Terms and Conditions govern your use of the Raasaa website and the purchase of products from us. Raasaa is a brand operating in India, and these terms are governed by the laws of India. All transactions are subject to Indian consumer protection regulations, including the Consumer Protection Act 2019.
2. Eligibility
By using our website and placing an order, you confirm that you are at least 18 years of age, or that you have obtained parental or guardian consent. You also confirm that the information you provide is accurate and complete.
3. Products
We endeavour to display our products as accurately as possible, including descriptions, images and pricing. However, slight variations in colour or appearance may occur due to screen display differences and the handcrafted nature of some of our products.
We reserve the right to discontinue any product at any time without prior notice. All products are subject to availability.
4. Pricing and Payment
All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Raasaa reserves the right to change prices at any time without prior notice.
We accept payment through the methods available at checkout. Payment must be made in full before an order is dispatched. In the event of a payment failure, your order will not be processed.
5. Order Confirmation
An order confirmation email does not constitute acceptance of your order. We reserve the right to cancel any order at our sole discretion, including in cases of suspected fraud, pricing errors or product unavailability. In such cases, a full refund will be issued.
6. Intellectual Property
All content on the Raasaa website, including but not limited to text, images, graphics, product descriptions, logos and brand elements, is the intellectual property of Raasaa and is protected under applicable Indian and international intellectual property laws.
You may not reproduce, distribute, modify or use any content from our website without prior written consent from Raasaa.
7. Prohibited Use
You agree not to use our website for any unlawful purpose, or in any way that could damage, disable or impair the website or interfere with other users' use of the website. You may not attempt to gain unauthorised access to any part of our website or systems.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Raasaa shall not be liable for any indirect, incidental, special or consequential damages arising from your use of our website or products. Our total liability to you shall not exceed the amount paid for the relevant order.
9. Indemnification
You agree to indemnify and hold Raasaa harmless from any claims, losses or damages, including legal fees, arising from your use of our website or products, your violation of these terms or your infringement of any third-party rights.
10. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of India. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in India.
11. Amendments
Raasaa reserves the right to modify these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of the updated terms.
12. Contact
For any questions regarding these Terms and Conditions, please contact us at contact.raasaa@gmail.com.